Refund & Returns Policy
At WearVolt, customer satisfaction is important to us. We want every rider to feel confident when purchasing from our store. If you are not fully satisfied with your order, we are here to help you through a clear and simple return process.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Free from damage, dirt, scratches, or signs of use
- Returned with all accessories, manuals, chargers, keys, parts, and original items included in the package
- Accompanied by proof of purchase or order confirmation
Products that have been used, assembled incorrectly, modified, damaged after delivery, or returned without original packaging may not be eligible for a refund.
How to Start a Return
To request a return, please contact our support team before sending any item back.
Please include the following details in your message:
- Full name
- Order number
- Email address used for the order
- Reason for return
- Photos or videos, if the product is damaged, defective, or incorrect
Once your request is reviewed, our team will provide return instructions. Please do not send any product back without approval from WearVolt.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can review the issue and provide the best possible solution.
To help us resolve the matter quickly, please share clear photos or videos of the product, packaging, and any visible damage or issue.
Non-Returnable Items
The following items may not be eligible for return:
- Used electric bikes or accessories
- Products with signs of wear, damage, scratches, dirt, or misuse
- Items returned without original packaging
- Clearance, final sale, or special promotion items
- Gift cards
- Replacement parts that have been installed or used
- Products damaged due to improper use, accident, neglect, or unauthorized modification
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.
Original shipping charges are non-refundable unless the return is caused by an error from WearVolt.
We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed. WearVolt is not responsible for items lost or damaged during return shipping.
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If your return is approved, your refund will be processed to the original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.
Exchanges
We may offer an exchange if the product is defective, damaged, or incorrect. Exchange approval depends on product availability and the condition of the returned item.
If the same item is not available, our team may offer a suitable replacement, store credit, or refund where applicable.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to cancel it.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Important Notes
WearVolt reserves the right to refuse returns that do not meet our return policy requirements.
Returned items must be inspected before any refund or exchange is approved.
Refunds are only issued after the returned product has been received and approved by our team.
Contact Us
For return, refund, or exchange questions, please contact us:
Email: Contact@wearvolt.com
Phone: (877) 703-3402
Address: 61A Belleville Ave, Bloomfield, NJ 07003, United States
Thank you for choosing WearVolt. We are committed to providing quality electric bikes, reliable support, and a smooth customer experience.